A nurse case manager is a health care professional who specializes in helping patients with their health care services and needs. Nurse case managers act as liaisons between patients, their families, and health care personnel to ensure efficient and prompt health care services.
Case management is a collaborative process of assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality outcomes.
The nurse case manager is recognized as an expert and serves as an important facilitator among the patient, family or caregiver, the health team, and the community. Nurse case managers are vital participants in the care coordination team who empower people to understand and access quality, efficient health care.