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Accessibility and Rapids Family Health Team

Rapids Family Health Team (RFHT) is committed to meeting the accessibility needs of persons with disabilities and doing so in a timely manner, in a way that takes into consideration the accessibility needs of the individual based on the type of disability. Recognizing the dignity and independence of all employees, customers and visitors, RFHT seeks to ensure that persons with disabilities have genuine, open and unhindered access to services, facilities, employment, buildings, and premises.

Our offices are wheelchair accessible.
There is a wheelchair located in the front foyer for patients to use while at the office.

Patients and/or community members requiring more information about our commitment to accessibility may request the following documents from our clinic or find them below:

Rapids FHT multi-year accessibility plan

To encourage effective communication, we encourage you to speak with the team members providing you care.  If you have a question, concern, comment or suggestion about our services or your treatment related to accessibility or otherwise, we encourage you to share this with us through a variety of mechanisms including, but are not limited to, emailing Human Resources, using our suggestion box in the main lobby, or by contacting our Executive Director verbally in person or via phone at 519-339-8949.  Feedback will be accepted in accessible formats and with other communication supports, as required.

Feedback offers us an important opportunity to learn from your experiences and assist us with improving our services.  All feedback will be collected and analyzed by the Executive Director.  If requested, you can expect to hear back in five (5) business days.

Lynn Laidler, Executive Director, Rapids Family Health Team

By email:

By phone: 519-339-8949

By mail or in person: 1150 Pontiac Drive, Sarnia, ON, N7S 3A7